Policing pledge: Justice seen, justice done


What the pledge does

The Policing Pledge is a set of promises to local residents that not only gives more information about who their local neighbourhood policing team is, but also ensures that communities will have a stronger voice in telling the police what they think is most important and what they are most worried about.

The Policing Pledge makes a number of promises on how your local police will work with you to help resolve your concerns. It also sets standards for the kind of service you can expect. Your local police force will deal with emergencies and non-emergencies within certain agreed times and if you’ve been a victim of crime, will agree with you how often and for how long you will be kept informed of progress on your case.

All police forces across the whole of the England and Wales have signed up to provide the same level of service to their communities. This means that it will be easier to have your say on how they police your local area, and guarantees that wherever you live, you can expect the same, high level of service.

Wherever you live, you can get the following information by searching for your neighbourhood policing team:

  • Contact details of your Neighbourhood Policing Team
  • Details of your next Neighbourhood Policing meeting
  • Your neighbourhood priorities
  • Action being taken by the police and follow-up to problems raised by the community
  • Local crime statistics, information and crime maps
  • How to get involved and help make your community safer
Find your local neighbourhood policing team

Neighbourhood policing teams usually include police officers, special constables, police community support officers (PCSOs), neighbourhood wardens, volunteers and community groups such as Neighbourhood Watch.

Community Cashback: you decide

A new fund containing millions of pounds seized from criminals is now available to be reinvested in communities in England and Wales. The programme, called Community Cashback, uses criminals’ own money for projects designed to make neighbourhoods safer, reduce crime and strengthen communities.

You can now have a say in how the money will be spent in your area. Follow the link below to vote on how your region’s portion of the money will be used.

Community Cashback

The Policing Pledge

There is now a Policing Pledge. It’s a new set of promises from the police on the service they should provide and every force has committed to keeping those promises.

The police promise to listen to your concerns, act on these concerns, and then keep you informed of the progress they’ve made. Each neighbourhood will have locally agreed priorities, as agreed by the community.

You can see the full Policing Pledge by following the link below.

For information about policing, as well as access to local crime statistics and crime maps, follow the link below to find your local neighbourhood policing team.

What you should do in an emergency

In an emergency, you should always call 999. An emergency is:

  • when a crime is happening
  • when someone suspected of a crime is nearby, or
  • someone is injured, being threatened, or in danger

If you need to report a crime that is not an emergency, you should call your local force's non-emergency number.

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